At HYLO, we are committed to providing a smooth and reliable delivery experience for every order placed through our platform. Below are the details of our shipping process, timelines, and applicable charges.

Delivery Timelines
We strive to ensure timely delivery of all orders across the UAE.

– Next-Day Delivery: For orders placed before 4:00 PM.
– Next-to-Next-Day Delivery: For orders placed after 4:00 PM.

Deliveries are made between 10:00 AM and 10:00 PM, including public holidays.

Please note that delivery to remote areas may take longer. Additionally, delivery schedules may be affected during periods of high operational demand or unforeseen circumstances. While we always aim to deliver as per the timelines above, occasional delays may occur.

Delivery Charges
Our delivery fees are structured to remain transparent and affordable:

Free Delivery for orders AED 200 and above.
AED 10 delivery charge for orders between AED 150 and AED 200.
AED 15 delivery charge for orders below AED 150.
AED 10 Cash on Delivery (COD) service charge for COD orders.

Delivery Coverage
HYLO currently delivers across the United Arab Emirates.
However, delivery to certain remote or out-of-service areas may not be available or may require additional time.

Delays and Exceptions
While we make every effort to adhere to the committed delivery schedules, factors beyond our control — such as courier delays, weather conditions, or public holidays — may occasionally impact delivery times. In such cases, we will notify you promptly and keep you updated on the revised delivery status.

Order Tracking and Communication
Once your order has been confirmed, you will receive an email notification with your order details. You may contact us at any time for delivery updates via:

WhatsApp: +971 58 625 1618
Email: [email protected]